Return Policy
Return Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in new condition — unused, unworn, with all original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at siherrera@lac2b.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Return shipping costs are the responsibility of the customer. Shipping costs are non-refundable.
Return Addresses
- Argentina: Oro 2185, 1B — CABA, AR, 1425
- United States: 7801 NW 37 St. — Doral, FL 33195
Please ship your return to the address corresponding to the country where you placed your order.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected. If approved, a full refund will be automatically applied to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at siherrera@lac2b.com.
Damages and Issues
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately at siherrera@lac2b.com so we can evaluate the issue and make it right.
Exceptions — Non-Returnable Items
The following items cannot be returned:
- Perishable goods (food, flowers, plants)
- Personal care and hygiene products
- Custom or personalized items
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Sale items
Exchanges
We do not offer direct exchanges. To get a different item, please return the original item following the process above. Once the return is accepted, place a new order for the item you need.
